FundPoint

How you pay

FundPoint collects donations and event-ticket payments through regulated Mobile Money channels in Uganda. We currently support:

MTN Mobile Money

Pay directly from your MTN MoMo wallet. You approve the payment with your MoMo PIN on your own phone — FundPoint never sees your PIN.

Airtel Money

Pay from your Airtel Money wallet. You confirm the charge with the prompt that Airtel sends to your phone.

What happens when you donate

You choose a cause (or event ticket) and enter the amount and your Mobile Money number.
A payment request is sent to your phone by MTN or Airtel.
You approve it with your Mobile Money PIN. The money moves through the provider — not through FundPoint's hands.
Once the provider confirms the payment, the cause's raised total is updated and a receipt is emailed to you automatically.

What the nonprofit receives

Funds raised for a cause are settled to the verified organiser of that cause. A small platform fee is retained to keep FundPoint running — hosting, payment charges, support and fraud monitoring. We show this clearly rather than hiding it, because trust is the whole point of a donation platform.

Platform fee: [CONFIRM]% of each successful donation.
Mobile Money charge: charged by MTN/Airtel per transaction ([CONFIRM]).
What the cause receives: the donation amount minus the above.

Replace the [CONFIRM] values with FundPoint's official figures before publishing this page.

Payment FAQ

My payment is not going through — what should I check?

The most common causes are:

The phone number was typed in the wrong format. Use the full international format, e.g. 2567XXXXXXXX (no +, no spaces).
The number and the selected provider don't match (an MTN number sent as Airtel, or vice-versa).
Insufficient balance in the Mobile Money wallet, or the amount is below the minimum (UGX 1,000).
The approval prompt on the phone timed out or was dismissed. Start again and approve it promptly.

If the payment still fails, note the on-screen message (the site now shows the exact reason) and contact us — see the Contact page.

I approved the payment but the cause total hasn't updated.

Totals update when the provider confirms the transaction back to FundPoint, which is usually seconds but can take a few minutes at busy times. Refresh the cause page. If your wallet was debited but nothing updates after 10 minutes, contact us with your Mobile Money transaction reference and we will reconcile it.

Can I cancel a donation during payment?

Yes — simply decline or ignore the approval prompt on your phone and the charge will not be taken. Once a payment has been approved and completed, donations are non-refundable (see our Terms & Conditions), except where required by law or in the case of a proven error.

Is my payment information safe?

Yes. Payments are authorised inside MTN's and Airtel's own systems. You enter your Mobile Money PIN on your phone, never on this website, so FundPoint never stores or sees your PIN or wallet credentials.